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Regulamin sklepu

GENERAL TERMS AND CONDITIONS OF RENTAL SERVICE AGREEMENT

Preliminary Provisions

Definitions:

Lessor: Device Europe Sp. z o.o., ul. Ernsta Petersona 4A, 85-862 Bydgoszcz (POLAND),
GTC or Regulations: these General Terms and Conditions of Rental Service Agreement,
Client: a natural person with full legal capacity, a legal entity, or an organizational unit granted legal capacity by law,
Store: the online service owned by the Lessor, through which the Client concludes the Service Agreement, available at: device.rent,
Deposit: an amount of money intended to secure the Lessor’s claims under the Service, collected and returned to the Client under the rules set forth in this document,
Price List: the rental service price list published on the website device.rent,
Helpline Number: +48 52 370 68 60,
Equipment: laptops and other electronic devices displayed in the Store, marked by the Lessor as available for rental,
Service: through the Store, the Client concludes an agreement for the provision of the Service, the subject of which is the rental of Equipment selected by the Client from the Store’s offer for a fee, for a period chosen by the Client, counted from the day the Client receives the Equipment until the day the Equipment is returned to the Lessor,
Business Days: days from Monday to Friday, excluding public holidays.

§ 1

Conclusion of the Service Agreement

  1. By placing an order for the Service, the Client concludes a Service Agreement with the Lessor. Acceptance of the GTC is a condition for placing an order.
  2. Orders are accepted via the Lessor’s website – the Store.

  3. In the order, the Client shall:

    a. select Equipment marked as available for rental from the Lessor’s offer presented in the Store, which includes the Equipment’s specifications and technical description, as well as information on the rental price, delivery and return costs, and the amount of the Deposit for the Equipment,
    b. select the rental period expressed in days from the following options: 1 (one) day, 1 (one) week, and 1 (one), 2 (two), 3 (three), 4 (four), 5 (five), 6 (six), 7 (seven), 8 (eight), 9 (nine), 10 (ten), 11 (eleven), or 12 (twelve) calendar months,
    c. indicate the delivery address for the Equipment,
    d. provide the details for issuing an invoice or receipt,
    e. provide accurate contact details (email address and phone number),
    f. select one of the payment methods available in the Store,
    g. submit the order and make payment via the electronic payment system.

Providing the above data in the form is final. The Client should exercise particular care when completing the form.
Full prepayment for the entire rental period, including the Deposit and shipping and return costs, is a condition for the effective conclusion of the agreement.

  1. In response to the order, the Lessor shall:

    a. confirm receipt of the order by email (subject: “Order Confirmation” including, among others, the order number),
    b. lack of such confirmation means the order was not placed correctly,
    c. after preparing the Equipment for shipment, send an email with the carrier’s tracking number,
    d. ship the Equipment to the address indicated by the Client no later than the next Business Day following the day the order was confirmed.

§ 2

Subject of the Service
The subject of the Service is the rental by the Lessor to the Client of the Equipment selected by the Client. The Service consists of the following actions:

  1. Inspecting and documenting the condition of the Equipment before shipping it to the Client,
  2. Delivering the Equipment to the address indicated by the Client,
  3. Handing over the Equipment to the Client,
  4. Responding to Equipment failure reports submitted by the Client,
  5. After the rental period expires – collecting the rented Equipment from the Client via a carrier,
  6. Receiving the Equipment returned by the Client, inspecting and documenting its condition after return,
  7. Performing data wiping on the Equipment to completely remove any information that may constitute the Client’s property.

§ 3

General Conditions of Service Provision

  1. The minimum service period is 1 (one) calendar day, 1 (one) week, or 1 (one), 2 (two), 3 (three), 4 (four), 5 (five), 6 (six), 7 (seven), 8 (eight), 9 (nine), 10 (ten), 11 (eleven), or 12 (twelve) calendar months. The Client may choose from the available, predefined service periods: 1 (one) calendar day, 1 (one) week, or 1 (one) to 12 (twelve) calendar months.
  2. The rental period is calculated from the day following the day on which, according to the information received by the Lessor from the carrier, the Client collected the package containing the rented Equipment, and ends on the last day of the period for which the Equipment was rented.
  3. On the last day of the rental period, the laptop must be packed and prepared for shipment so that the carrier can collect the package with the Equipment. Collection will take place on the next Business Day following the last day of the rental period.
  4. The Lessor undertakes to send the Client fully functional Equipment, fit for use. If, after receiving the Equipment, the Client finds defects preventing its intended use, the Client has the right to terminate the agreement with immediate effect.
  5. In the event of Equipment failure during the term of the agreement, the Client must immediately report this by phone to the Helpline Number or by email to the address provided, indicating the order number, a description of the failure, and the affected Equipment, and promptly return the Equipment to the Lessor.
  6. The Client undertakes to use the Equipment in accordance with its normal purpose and the provided user manual, not to entrust it to third parties under any legal title (in particular sublease, subrent, or lending), except for persons with whom the Client has an employment or similar legal relationship, provided that the Client is liable for their actions and omissions as for their own.
  7. It is recommended that the Client create backups of data stored on the rented Equipment to protect them in case of hardware or software failure.
  8. The Company shall not be liable for damages resulting from Equipment failure, particularly for damages related to data loss caused by hardware failure or software operation on the Equipment.
  9. The Client is obliged to protect the rented Equipment against loss and damage. Upon delivery of the Equipment to the Client, the risk of accidental loss passes to the Client and remains until the Equipment is returned to the Lessor.
  10. If the Equipment is stolen while in the Client’s possession, the Client must immediately notify the police and contact the Lessor within 24 hours of the incident by phone at the Helpline Number or by email at kacper.kolodziejski@deviceeurope.com, providing details of the case and attaching a copy of the police report.
  11. In the event of Equipment loss by the Client, the Company will retain the entire Deposit as compensation. If the Deposit is less than the value of the Equipment, the Company reserves the right to claim the difference to fully compensate for the damage. If the lost Equipment was insured and the insurer pays compensation, the Company’s claim against the Client will be reduced by the amount of compensation received. If the compensation amount plus the retained Deposit exceeds the value of the Equipment, the Company will promptly refund the difference to the Client.
  12. The Client has the right, one day before the end of the rental period, but no later than 1:00 PM on the day preceding the end of the rental period, to request an extension of the rental by phone at the Helpline Number or by email at kacper.kolodziejski@deviceeurope.com. In such a case, the standard rental rate according to the Price List applies for the extended period. For the extension to be effective, confirmation by email from the Lessor is required. Lack of email confirmation means the extension was not effective. An invoice or receipt will be issued for the extension.

§ 4

Termination of the Rental Agreement

  1. The Client is obliged to return the Equipment within the time specified when concluding the agreement and in the manner referred to in § 5 of the GTC. In case of delay in returning the Equipment, the Company will charge a fee for unauthorized use of the Equipment amounting to 10% of the Deposit paid by the Client at the time of order for each additional day of unauthorized use. If these fees are not settled by the Client upon return of the Equipment, they will be deducted from the Deposit.
  2. The Client must return the Equipment in a condition no worse than when received from the Company. In particular, the Equipment should be undamaged, clean, and properly secured for transport according to the provided instructions.
  3. If the Equipment is returned with missing parts, the Company will deduct the value of the missing parts from the Deposit. If the Client later returns the missing parts, but no later than 7 days from the date the Company received the Equipment with missing parts, the Company will refund the value of the returned parts to the Client.
  4. The return of the Equipment will be confirmed by a handover protocol prepared by the Company. If any damage to the Equipment is found that was not described in the protocol when the Equipment was sent to the Client, such damage will be noted in the protocol, and the Lessor will request an authorized service to estimate the repair costs. The Lessor has the right to withhold the return of the Deposit until the estimate is obtained. If the repair costs are lower than the retained Deposit, the Lessor will promptly refund the excess to the Client. If the repair costs exceed the retained Deposit, the Lessor will apply the Deposit toward the repair costs and demand payment of the remaining amount from the Client. The Lessor is obliged to provide the Client with the repair estimate prepared by the authorized service. In case of a dispute regarding repair costs, the matter will be resolved by the competent court.
  5. The return of the Deposit paid by the Client to secure claims under the agreement, after any deductions in accordance with the GTC, will be made no later than 2 Business Days from the date the Equipment is collected by the Lessor. The refund will be made in the same form as the original payment.

§ 5

Delivery and Return

  1. The Equipment is delivered to the Client via courier or the Lessor’s own transport in special packaging, which the Client is obliged to keep for the purpose of returning the Equipment.
  2. Information on the cost and time of delivery and return of the Equipment is provided by the Company on the Store’s website each time an order is placed. The stated delivery time is an estimated time from the moment the ordered Equipment is shipped.
  3. The cost of delivery and return of the Equipment is borne by the Client.
  4. The shipment includes proof of conclusion of the Service Agreement (receipt or VAT invoice) and a document for returning the Equipment.
  5. Collection of the rented Equipment requires written acknowledgment. Upon delivery of the Equipment to the Client, all rights and risks associated with possession and use of the Equipment, particularly the risk of loss or damage, pass to the Client.
  6. Upon receipt of the shipment containing the ordered Equipment, the Client must check whether the package shows signs of damage and whether the Equipment is undamaged. If the received package shows signs of damage or the Equipment is damaged, incomplete, or has shortages, the Client must report these circumstances to the Lessor within 24 hours of receipt and prepare a damage report with the carrier.
  7. The return of the Equipment should take place on the next Business Day following the last day of the rental period.
  8. The return of the Equipment should be made in the same special packaging in which the Client received the Equipment.
  9. The carrier will contact the Client by phone to confirm the details of the Equipment pickup. The Client will receive an email from the carrier confirming the pickup on the designated day.

§ 6

Final Provisions

  1. The Data Controller is Device Europe Sp. z o.o., based in Bydgoszcz, contact: +48 52 370 68 60.
  2. Personal data will be processed by the Controller for the purpose of concluding and performing the agreement under Article 6(1)(b) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
  3. Providing data is voluntary but necessary to place an order and perform the agreement concluded between the Data Controller and the Client. Personal data will be processed for the period necessary to achieve the above purpose, extended by the period resulting from applicable legal provisions (limitation periods and document retention periods under the law).
  4. Access to the Client’s personal data is granted only to persons authorized to process them – employees of Device Europe Sp. z o.o., entities entrusted by the Controller with data processing, including entities performing the agreement on behalf of the Controller and handling its administration, such as IT service providers, accounting service providers, and representatives of state authorities (e.g., Tax Office, Police).
  5. The Client’s personal data will not be transferred to third countries (outside the European Economic Area).
  6. The Client’s personal data will not be processed in an automated decision-making system and will not be subject to profiling.
  7. The Client has the right to access their personal data, rectify them, delete them, restrict processing, and the right to data portability.
  8. The Client has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
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